1. Cash on Delivery (Cyprus only)

The easiest way! You can pay when your product is delivered to you. Cheques not accepted.

2. Paypal

Paypal is the safest and fastest way to pay on the Internet. In order to pay through Paypal you have to create account from paypal.com

3. Bank Transfer

You can deposit to our account.

Returning defective product

Our company takes every possible measure to all products (regardless of type) to be packed carefully in order to arrive at destination safe. We know that among the products listed could be fragile and we take all necessary actions (in cooperation with our carriers), so such items to be dispatched in special packaging in order to protect from damage during transport or storage. In very rare cases, however, there is a risk these products be damaged when shipped to you. Also in very rare cases, it is possible to receive a product with a defect.

For this reason, and regardless of that your right of withdrawal which is not affected, we invite you to check the products upon receipt. If you receive the product without any concern, it means that you unconditionally accept the product from our company. If, however, at the time of receipt you notice any damage and / or a defect in the product, you can return the product, at no cost to you. You can let us know by contacting us by phone, informing us if you wish to send your new replacement or if you wish to cancel the order and refunding you the amount of product/products you return. If you wish to send your new product replacement, we will send your message directly to confirm your new order.

Returns due to delivery error

In the case that the products or products delivered wrong quantity or delivered wrong product please call us to investigate the issue. In this case the product return costs are covered by the company as well as costs return to the client.

Return of non-defective product

Returns of drinks can not be accepted.

The customer has the right to return the goods within a period of 7 calendar days from the date of delivery.

The customer must return the product in its original condition, without having been opened or used. The return type is accepted only if the first buyer has paid any amount that the company incurred in sending its kind to him and shipping costs for returning the item.

The return policy declaration is made by telephone / email.

There will be no refund but replacement product.

No refund delivery shipping.

The Online Shop is owned and operated by the company under the trade name C.P Cyrpus Aloe LTD based in 7 Vladimirou Kafkaridi, Germasogia, 4040 Limassol Cyprus with VAT 10006771P (hereinafter the "Company")

The Terms and Conditions set forth below shall apply to all use of the "Website" and purchase of products through the Website.

Before entering and browsing the website, please consult the following terms, which are the general conditions of sale governing the distance selling of products on the date the order was placed through the Website, (hereinafter abbreviated as the "E-Shop").

By accessing, browsing, registration, and / or use of the website www.puro.com.cy/shop for information and / or purchase of products available through the E-Shop you acknowledge that you understand these Terms and agree to abide by them without reservation.

The Company reserves the right to modify and update these terms at any time it deems necessary, unilaterally and without notice by updating the present text with the insertion of any change or addition. The use of the Website after such change or modification is deemed to constitute acceptance by the guest/user of such changes, modifications, additions or deletions.

1. Users' registration

1.1. Registration on the website www.puro.com.cy/shop is permitted only to those who: (a) have full legal capacity (at least 18 years of age), b) have a mailing address in Cyprus or abroad, c) have an e-mail (e-mail).

1.2. Each user hereby declares and guarantees that: (a) at the time of registration on the website www.puro.com.cy/shop provides complete, accurate and truthful information about itself and its electronic and telephone contact details, and (b) has the necessary legal requirements for the registration and use of the E-Shop.

1.3. Registration to the Website is performed through the completion of the special online form available on the Website that requires completion of mandatory fields without the completion of which the registration process will not be completed. Among other information, the user is required to set its access data consisting of an email account and a password. The User should keep its password secret at all times and therefore is solely responsible for all activity, liability, claim, cost and / or expense related to any use, illegal or unenforceable of its access data.

1.4. To purchase a product, it is necessary to register as a member of the E-Shop. By creating an account enables user to make quick and easy purchases at a later time without being necessary to enter certain data each time it wishes to make a purchase, as well as to track history of their order easily.

1.5. Users data and details of their transactions with the E-Shop are treated as confidential information. By providing their data in the context of transactions with the Company Users agree and accept the forthcoming processing of the above for the needs of the specific transaction, as well as the disclosure of such information to employees of the Company for this purpose.

1.6. The Company undertakes not to reveal the personal details of the E-Shop users and their transactions, unless they provide their written authorization to do so or if this is required by a court decision or decision of another public authority. All documents and electronic data exchanged between the Parties under the sale of products will be kept by the Company. The user can have access to them if it desires to do so. For more details about the data processing, please read the Privacy Policy.

2. Products description

2.1. The Company makes its best efforts to accurately describe the products and its main features and specifications.

2.3. The User is solely responsible for the review of information on the suitability of products ordered through the E-Shop.

3. Order Procedure

3.1. Order Placement: Users select from the list or search through products specific products and place them in the Shopping Cart. Following they choose from Cart those products that they eventually wish to order and fill in the "Checkout" form, accept the Terms and Conditions of the E-Shop (by selecting the appropriate box) and give by clicking on the "Confirm Order" button their final order. Before confirming the order the user can go back at any step to correct errors before placing the order. All orders are archived electronically and users (the "Clients") are able to have access to their content, if they wish to.

3.2. Order Confirmation: After placing the order the Client will receive an email of its order receipt, which is sent automatically under the title "PURO ALOE VERA CARE Shop - Order". with the order number, the ordered products, the billing and shipping address, method of payment, the total amount of the order and the current status. If the status is "Pending" it means that the order is received and the availability of goods is in progress.

3.3. Order Processing: The Company shall process all orders received. During such processing the availability of stock for the products ordered will be confirmed.

A new email will be sent with that will update the status to Processed and providing to the client the tracking number (if its applicable). Processing of orders will be performed from Monday to Friday from 08:00 to 16:00, while the processing of orders submitted on Saturday, Sundays and holidays shall be made on the next business day.

If the goods ordered are not available at the time of the order and its processing, the Company reserves the right not to accept such order and therefore the sales contract will not be concluded. The client will be informed without undue delay. Payments prepared to be executed or already executed will be canceled. Any payments will be returned to the user without undue delay, by the same means he chose to perform the payment.

The Company reserves the right to cancel the order, and not to proceed with its execution, in the event that the Client is found to have declared false or incorrect information on the Order Form.

3.5. Order Cancellation: The Client has the right to cancel the order at any stage before receiving the email with its "Order Confirmation" by email shop@puro.com.cy or calling to +357 97 667656

4. Product’s availability

4.1. Products readily available: The availability of each product is displayed in a prominent place in the E-Shop. The Company makes its best efforts to ensure that all products displayed at the E-Shop are also available in its warehouse, however there is a chance that some of them have run out / are temporarily unavailable. If the product selected by the Client is not available, the Company will inform him about the estimated availability and delivery date on the day following the day of receipt of his order and will be required to contact the Company for amending the order as appropriate.

4.2. Multiple products in one order: When a sole order includes more than ore product, the order is executed when all products included in the order are available so as to avoid additional cost of transport. If for any reason the Client wants us to deliver those products which are readily available, please call us at +357 97 667656 or e-mail to shop@puro.com.cy stating your order number or place a separate order for unavailable products.

5. Product’s prices

5.1. Before sending the Order Form the client should take into account the following:

The prices of the products posted on the E-Shop include the legal VAT, but not the delivery charges, which are calculated in accordance with the clause 6.2. below. For the time being, clients are charged at the VAT rate that applies in Cyprus (19%).

The prices of the E-Shop may change at any time without notice.

5.2. The Company makes its best effort to ensure that prices shown on the E-Shop next to product images are correct. However in the event of a dispute between the price that appears next to the product and the price of the same product in the Order Form, the price indicated in the Order Form will only be accepted as the price of the product.

5.5. For the purchase of the products of the website the following means of payment are available:

Visa and Mastercard through the JCC Payment Gateway,

Paypal,

Cash-On-Delivery (Applicable only in Cyprus)

For more information, please check the link: https://www.puro.com.cy/shop/payment

6. Shipping/Delivery

6.1. Place of delivery: Products will be delivered to the address that the Client has appointed during the placement of his order, with the exception of cases that the client has chosen to receive the product from the physical store.

6.2. Shipping Costs: Shipment fees are calculated according to weight and the price lists of Cyprus Post and EPG courier. Shipping costs are borne by the client, who will be informed of the exact cost of each shipment before placing his order. For more information about shipping costs, please check the link: https://www.puro.com.cy/shop/delivery

6.3. Timing of delivery: The Company undertakes the obligation to its best effort to ship the products to the Clients within 3 business days, however in case of delay the Company assumes no responsibility, especially in cases of late delivery of goods from the courier. The Customer expressly agrees and acknowledges that late delivery does not constitute a reason to refuse the receipt of the Products and pay the outstanding amount to the Company in relation to the relevant order. Also, the Company is not responsible for the delivery time of products in cases of strikes, extreme weather as well as their delivery to ‘hard to reach areas’, as defined by the courier that the E-Shop cooperates with.

6.4. Products shipped to the Customer shall remain the property of the Company until delivery to the Customer and the full payment of the price.

7. Returns

7.1 Returning defective product

Our company takes every possible measure to all products (regardless of type) to be packed carefully in order to arrive it's destination undamaged. We know that among the products listed could be fragile and we take all necessary actions (in cooperation with our carriers), so such items to be dispatched in special packaging in order to protect from damage during transport or storage. In very rare cases, however, there is a risk these products be damaged when shipped to you. Also in very rare cases, it is possible to receive a product with a defect.

For this reason, and regardless of that your right of withdrawal which is not affected, we invite you to check the products upon receipt. If you receive the product without any concern, it means that you unconditionally accept the product from our company. If, however, at the time of receipt you notice any damage and / or a defect in the product, you can return the product, at no cost to you. You can let us know by contacting us by phone, informing us if you wish to send your new replacement or if you wish to cancel the order and refunding you the amount of product/products you return. If you wish to send your new product replacement, we will send your message directly to confirm your new order.

7.2 Returns due to delivery error

In the case that the products or products delivered wrong quantity or delivered wrong product please call us to investigate the issue. In this case the product return costs are covered by the company as well as costs return to the client.

7.3 Return of non-defective product

Returns of food and drinks can not be accepted.

The customer has the right to return the goods within a period of 14 calendar days from the date of delivery.

The customer must return the product in it's original condition, without having been opened or used. The return type is accepted only if the first buyer has paid any amount that the company incurred in sending its kind to him and shipping costs for returning the item.

The return policy declaration can be made by telephone or through the website (Order History)

There will be no refund but replacement product.

No refund delivery shipping.

8. Product’s evaluation

8.1. The Company enables users to evaluate products showcased at E-Shop. The ratings for each product can summarize the user experience with this product and any comments or judgments about the product. The content of the assessment should be personal, original creation of each user, without infringing copyright or other rights of third parties.

8.2. The product review must not include:

Publication of hyperlinks ('hyperlink') which directly or indirectly directs users to another shop / page manufacturer

Publication of information on commercial advertising or promotion of any third party other than legitimate promotional activities on organizing and supervising the Company, as administrator of the website www.puro.com.cy/shop.

Reference to another user or product review from another user.

8.3. The Company reserves the right, in its absolute discretion, to select how the evaluations of products are presented (partially or completely), or delete reviews, or delete part of the text, informing the author of any changes where it is deemed necessary.

9. Limitation of liability

9.1. The Company provides no guarantee for the availability of the products, but it undertakes the obligation to inform Clients about their unavailability.

9.2. The Company provides the content (e.g. information, names, images), the products offered through the website "as is". Under no circumstances shall the Company be liable civilly or criminally for any damage that may be suffered by the user and / or client of the E-Shop or any other third party for a reason that has any connection with the operation and use of the Website and information and services in general, provided in relation to the products.

9.3. The Company assumes no responsibility for loss of data.

9.4. The Company assumes no responsibility for the incorrect use of the product by the Client.

9.5. The Company makes is best efforts to ensure the high level of the E-Shop. However, the use of the E-Shop is the sole responsibility of the user / client and the Company is not responsible for any malicious third party intervention.

10. Intellectual property rights

10.1. The content of the website of the E-Shop (text, images, trademarks, photos, graphics) are the sole property of E-Shop and partners or third parties. Any copying, reproduction or re-transmission of the material without the written consent of the Company or its partners it is prohibited. The content of this website is protected by the Cypriot and international legislation for the protection of intellectual property rights and violators will be prosecuted legally.

10.2. The Company provides to the users / clients a limited license to access and use the E-Shop for placing orders and communicate with the Company.

11. Applicable Law

Any dispute that may arise between the Company and its users and / or clients of the E-Shop, which will involve the execution, application, interpretation, use, presentation, copy, or general relations of the parties created herein or on the occasion thereof, shall be settled by the Courts. Cyprus law shall apply.

For any information about these Terms, please contact the Company at +357 97 667656 or send an email to shop@puro.com.cy

1. Introduction

protecting your privacy is very important to our Company. This policy informs you about the information collection practices of the online store hosted website www.puro.com.cy/shop through which exposed products are available online.

The Online Shop is owned and operated by the company under the trade name C.P Cyprus Aloe LTD based in 7 Vladimirou Kafkaridi, Germasogia Limassol with VAT 10006771P (hereinafter the "Company"). This policy includes the categories of data collected and maintained by the Company, as a data controller, the purpose of collection of such data and the categories of persons to whom such data may be disclosed.

The Company makes its best efforts to protect your personal data, provided that the personal information you provide is accurate and true.

If you have any questions or objections to the collection and processing of your personal data, or even if you want to delete them, you can contact us by sending e-mail to the address shop@puro.com, or via the contact form.

2. What kind of data collected by the Company?

We collect personal data, i.e. data relating to a person and allow him to be identified, such as name, telephone number, email and mailing address. Specifically, members / clients of the store may be asked to voluntarily provide information and data relating to them so as to register to certain services, receive updates, order products and enjoy the services offered through the store.

3. How is your personal information collected by the Company?

3.1 Data collected from the data subjects themselves:

Each visit to the Company's website does not necessarily require you to provide any kind of personal data. In several cases, however, it is necessary for you to provide certain information including personal data in order to complete an order.

Below are some of the most typical examples of how the Company collects your personal data:

When registering as a new member of the store

During the provision of services chosen by visitors / customers via the store (e.g. purchasing products), including the collection and processing of traffic and location data (e.g. address IP),

By signing up to the newsletter of the store.

3.2. Data collected with the use of "cookies":

We do not collect cookies.

4. For what purpose collect personal data by the Company

The use of data either of personal nature or not that the Company collects from you, serves the following purposes:

4.1. Transactions

the Company uses your personal information for the performance of the contract of purchase and sale for the products you have purchased.

4.2. Advertising / Marketing:

The Company may use data of personal nature or not for analysis or marketing communication with you about the gifts, benefits discounts on products and services. You can ask to receive such messages, anytime through the store

4.3. Improvement and adaptation of the website:

The Company will use such information only for the purposes for which it was collected and to provide you information about events and benefits to its clients. The Company will also use it to adjust the content of the Website to your needs and to improve its composition, changes and dynamics.

5. Do we share your data with third parties?

Our Company will not disclose, and does not transfer, does not sell your personal information to any third party, with the exemption of reputable companies to which we outsource certain tasks so as to conduct them on our behalf for the purpose of operating the store, processing, payment and shipping of your orders, under condition that those parties adhere to the appropriate safety measures and confidentiality of such data and acting under the instructions and directions of our Company.

The Company may disclose personal information when required by law, or when necessary to protect or defend the interests of its own and yours.

6. How safe is your data?

The Company is committed to the protection of your personal data, it maintains their quality and to that end it makes all reasonable efforts to take all appropriate technical and organizational measures and precautions to keep your personal data secure and protected from unauthorized access, use or alteration and unlawful destruction.

These measures include the use of encryption Secure Sockets Layer (SSL) when collecting and transferring sensitive data such as logging in to the store website. Payments through PayPal are are processed directly through PayPal's secure website.

6.1 How do we protect your data:

Access to your data is limited to authorised employees for the purpose to provide you with the products ordered,

Our Company has enabled physical, electronic and organisational measures that comply with all applicable regulations so as to protect personal data

Our Company provides you with a password so as to protect your account data. The password should contain a combination of letters and numbers, be kept in a safe place and should be often replaced with a new password.

The Company takes every possible precaution to keep your personal information safe. However, due to the nature of the Internet, we cannot guarantee the protection of communications or your data stored in browsers from any unauthorised access by third parties.

6.2. Access to your personal data:

It is your right to have access to your personal information and you can object to their collection and processing, request for their correction or deletion of inaccuracies in such data, as well as to revoke your consent to the collection and processing without retroactive effect. Especially in relation to your consent to receiving informational / promotional messages included in the relevant newsletters, the visitor / member / customer may request to stop receiving these messages at any given time.

After your request, you will receive an explanation about the processing of your personal data and confirm that all parties have been informed of your request for information, change or deletion as appropriate. The Company will endeavor to comply with such requests within a reasonable time.

If you wish to exercise these rights, or for any information / clarification regarding the terms of this Privacy Policy, please contact the Company online at shop@puro.com.cy, or via the contact form.